Here you will find an overview of how we process your Personal Information, the purposes for which we process it, and how you benefit. You’ll also see what your rights are and how you can contact us.
Our Websites are directed to and structured to attract Users over age 18. If you are under age 18, you are not permitted to use our Websites. If you are a parent with concerns about children’s privacy issues in conjunction with the use of the Sites, please contact us at email@example.com.
1. Source of Personal Information
This Notice applies to Personal Information that we collect from or about you, through the methods described below (see Section 2), from the following sources:
Color Pop websites. Consumer-directed websites operated by or for Color Pop, including sites that we operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).
Color Pop mobile sites. Consumer-directed mobile sites operated by or for Color Pop.
E-mail, text and other electronic messages. Interactions with electronic communications between you and Color Pop.
Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction).
Technical information. For example, your IP address, time zone and location, and the type of operating system and web browser you use and related information.
Data We create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).
Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Color Pop promotional partners, public sources and data received when we acquire other companies.
2. Personal Information that we collect about you and how we collect it
Depending on how you interact with Color Pop (online, over the phone, email, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information you provide to us that would allow us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code).
Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access our website via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 6.
Consumer feedback. Any information that you voluntarily share with us about your experience of using our products and services.
Consumer-generated content. Any content that you create and then share with us on third party social networks or by uploading it to our Websites, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with our web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within our site (such as Facebook Connect) or every time you interact with us through a third party social network. To learn more about how your information from a third party social network is obtained by Color Pop, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.
Payment and Financial information. Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
Calls to Consumer Engagement Services. Communications with a CES can be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting).
3. Personal Information of children
We do not knowingly solicit or collect personal information from children below the age of 13. If we discover that we have unintentionally collected personal information from a child below 13, we will remove that child’s personal information from our records promptly.
4. Uses made of your personal information
We use the Personal Information that we collect for various purposes.
We use it to generate your orders and fulfill the orders you place.
We use Personal Information to carry out our legitimate interests. These include:
- maintaining and improving our Websites, including personalizing your online experience and ensuring content is presented in the most effective manner for you;
- keeping our Websites safe and secure;
- providing information, products and services that you request and other transactional or administrative updates;
- informing you about products and services that we offer and that are similar to those you have already purchased or asked about;
- measuring the effectiveness of advertising we serve to you and others and to make our future marketing efforts and those of third parties more effective; and
- to administer our Websites and for internal operations, including troubleshooting, data analysis, research, testing, statistical and survey responses.
We use Personal Information to fulfill our legal obligations, like keeping records for compliance purposes.
And, we use Personal Information to provide you, or permit selected third parties to provide you, information about products and services we feel may interest you, but only if you have consented to receiving these communications.
We may also combine the information which you provide to us (such as your registration details) with information which we collect about you (such as information about your orders) and/or receive from other sources, and use this combined information for the purposes set out above.
5. Payment information
Color Pop uses third party payment processors Paypal, Credit card and Amazon Pay to process payments made for products and services via the Websites. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors - Color Pop never sees your full Permanent Account Number (PAN).
6. Cookies/similar technologies, log files and web beacons
Cookies/Similar Technologies. When you access our website, we or the third parties rented to monitor or collect statistics website will set a small data file transferred to your computer (or other device) called ‘cookie’.
We may use the following types of cookies on Color Pop Sites:
- Session cookies
Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.
- Persistent cookies
Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognise you as a return visitor.
- Necessary cookies
Necessary cookies are strictly necessary for the operation of a Color Pop Site. They enable you to navigate around the site and use our features.
- Cookies that send information to us
These are the cookies that we set on a Color Pop Sites and they can only be read by that site. This is known as a “First Party” cookie.
We also place cookies on Color Pop ads which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement. In this situation Color Pop is placing a “Third Party” cookie. Color Pop may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.
- Cookies that send information to other companies
These are cookies that are set on a Color Pop Site by our partner companies (e.g. Facebook or advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data.
How to manage your cookies / preferences?
You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Color Pop Sites although you may not have access to all the features on Color Pop Sites if you do so. See the 'help' button on your browser (e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
Additionally, where available, you can exercise your choice in allowing for cookies to be placed on your computer or to opt-out of cookies by visiting the following sites and About Ads website selecting which company’s cookies you would like to opt out of: Digital Advertising Alliance Consumer Choice Page or Your Online Choices.
IP addresses. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilised, and (iv) to better tailor content to your needs depending on the country you are in.
Log Files. We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.
Web Beacons. We may use web beacons (or clear GIFs) on the Color Pop Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalisation.
7. Disclosure of your Personal Information
We may share your Personal Information with the following types of third party organisations:
Service providers. These are external companies that We use to help us run our business (e.g. order fulfillment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Information confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Information.
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Information for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Information to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Information for legal reasons or due to merger/acquisition. We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, or to protect the rights or property of Color Pop or others; or in the context of an acquisition or a merger.
8. Retention of Personal Information
(a) Color Pop will retain copies of your Personal Information in a form that allows for identification only for as long as:
(i) We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed);
(b) The duration of: (i) any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and (ii) an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period),
(c) In addition, if any relevant legal claims are brought, we may continue to process your Personal Information for such additional time necessary in connection with that claim.
During the periods noted in paragraphs b(i) and b(ii) above, we will restrict our processing of your Personal Information to storage or, and maintaining the security of, those data, except to the extent the data need to be reviewed in connection with any claim, or any obligation under applicable law.
Once the periods in paragraphs (a), (b) and (c) above, each to the extent applicable, have concluded, we will either (i) permanently delete or destroy the relevant Personal Information or (ii) anonymise the relevant Personal Information.
9. Storage and/or transfer of your personal data
We use appropriate measures (described below) to keep your Personal Information confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.
People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Information have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).
Measures taken in operating environments. We store your Personal Information in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Information. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Information, We cannot guarantee the security of the data during transmission through our Websites.
Measures We expect you to take. It is important that you also play a role in keeping your Personal Information safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website.
10. Your choices about how we use and disclose your Personal information
Communications from Color Pop. If you do not want to receive email communications from Color Pop about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of our Websites. You can also click on the unsubscribe link at the bottom of one of our emails. We may still contact you via mail or phone, unless you request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by contacting us using the below details and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not-Mail).
Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods for those non-marketing purposes set out above in the ‘ Uses made of your personal information’ section.
Deactivation Of Your Account. You may request deactivation of your Color Pop account by contacting us using the contact information below and requesting deactivation. Please note that you Personal Information may remain in our archived records after your account has been deactivated, but we will not keep it for longer than necessary to fulfill the purposes described above.
Retention and Deletion. We retain Personal Information for as long as useful or permitted to further the purposes of collection. You can request deletion of your Personal Information. We provide information on how to do that below. Remember, though, that even if you request deletion of your information, we may keep certain information for a time after your deletion request to comply with legal or recordkeeping requirements. Also, we may not always be able to delete all of your information because of technical or other constraints.
Updating And Access To Your Personal Information. If you wish to change your name, email address, password, and/or communication preferences after you have registered, you can access your account in the My Account section of the Websites. You may also request these changes by contacting us using the below details.
For European Union Residents. If you are a resident of the European Union, you have several additional rights regarding personal information:
- You have the right to request an accounting of all Personal Information that we possess that pertains to you in an electronically portable format (e.g., electronic copies of information attached to an email).
- You have the right to request that we change any Personal Information that pertains to you.
- You have the right to request that we delete any Personal Information that pertains to you.
- You also have the right to lodge a complaint regarding our use or processing of your Personal Information with a national Data Protection Authority. Each European Union member nation has established its own Data Protection Authority, so please consult local authorities for details.